Refund policy

🔁 Return & Refund Policy

At our store, we aim to provide the best quality products and a smooth shopping experience. Please read our policy carefully before making a purchase.

📅 Return / Exchange Window

  • Customers can request a return or exchange within 7 days of product delivery.
  • Requests made after 7 days will not be accepted.

🔄 Exchange Policy

  • We offer exchange only, not full returns or refunds.
  • Products can be exchanged for a different size, color, or available product (subject to stock availability).

❗ Eligible for Return / Exchange

Returns or exchanges are accepted only under the following condition:

  • You have received a wrong product (different from what was ordered).

📸 Proof Requirement

  • To process your request, you must provide clear proof such as:
    • Unboxing video
    • Product images showing the issue
  • The proof should clearly show that the wrong product was delivered.

🚫 Non-Returnable Cases

We do not accept returns or exchanges in the following situations:

  • If the request is made after 7 days of delivery
  • If the product has been used, washed, or damaged by the customer
  • If no valid proof is provided
  • If the correct product was delivered as per the order

📦 Return Process

  1. Contact our support team within 7 days of delivery.
  2. Share your order details and proof of the issue.
  3. Once approved, we will arrange the exchange process.

🚚 Shipping for Exchange

  • In case of a wrong product delivery, we will take care of the exchange shipping.

If you have any questions or need assistance, feel free to contact our support team. We’re here to help! 😊